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Remote PC Support can Help Small
Business Owners Get Back to Business Before he became a cardiologist, Mitin Patel had a background in biomedical engineering. So he was generally competent at dealing with service issues with the information technology at Cardiac Care, his one-doctor office in Cottonwood, Arizona. But being comfortable with handling all his employees' technology problems was another matter. "It came to a point where anything that went wrong, they were calling Dr. Patel," he says. With a small office in a rural area, he couldn't hire a full-time IT person to lighten the load. And if the nature of the problem or his own press of duties required an outside technician to come on-site, Patel's distance from the nearest big cities, Flagstaff or Phoenix, could amount to hundreds of dollars in travel time on top of technician fees. "That was becoming extremely expensive," Patel says. Two years ago, Patel heard about managed IT services at a medical conference. Two weeks later, he'd hired a remote PC support provider to make sure upgrades of operating and applications software on Cardiac Care's five servers and 30 PCs were up to date and its firewall, anti-virus, backup and disaster recovery services were at the ready. The change has been more than a relief. It's also improved his business' profitability, Patel believes. "I was spending two or three hours a week on IT when I could have been seeing patients," he says. "The return on investment is remarkable." Remote PC support provides Patel with peace of mind and the ability to focus on caring for patients and running the rest of his practice. "I don't have to worry about anything," he says. "It's been a fantastic godsend." |