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We already have an IT Department... So what can MulberryTek do for me? Virtual Help Desk We can provide your company with a Virtual Help Desk. We will inventory and label your computers with our Help Desk number. Your end users can “just call the Help Desk” when they need IT support. Our Technicians will login remotely and resolve the issue on the spot. We can escalate issues that require an onsite presence to your IT Dept. This ensures quicker response times to end user requests, provides standard support for remote facilities, and frees your IT Dept. to focus on business critical issues. In addition, if your IT Dept. is a "one-man show" this provides a backup resource for emergencies. Our Help Desk supports most industry standard technology. We have several support options to choose from.
MulberryTek has a line of disaster recovery and business continuity solutions for your IT Department. Keep your users up and running even when your server is offline with our MulberryTek DataGuard BDR appliance. Have a mission critical email server? No problem, our email spooling and continuity service will keep your messages flowing even if your Exchange server is down. Third Level Support If your company already has an IT Dept, we can provide 3rd level support for more complex issues. We have Microsoft Certified Technicians available to help. We support Microsoft servers and line of business applications such as Microsoft CRM, Microsoft Exchange, Sharepoint and SQL Server administration. Server Monitoring We provide 24/7 monitoring to assist your IT Department. Our monitoring software monitors uptime, memory usage, disk usage, and critical services on your servers. If your server goes offline or generates an alert it automatically creates a ticket in our system. Our Technicians will attempt to resolve the issue remotely or escalate the ticket to your IT Dept for remediation. Hosted Exchange If your Exchange server needs to be replaced or upgraded you might consider moving to a Hosted Exchange solution. For a flat monthly fee, you receive unlimited disk usage, smart phone support, SPAM filtering, and no longer have to deal with the costs or hassles of maintaining an in-house Exchange server. We also offer reliable email spooling and continuity services to eliminate down time during email cutovers. All of our hosted servers are located in a datacenter right here in downtown Kansas City. They are backed up nightly and monitored 24/7. Hosted Bussiness Anti-Virus Before you renew your anti-virus subscription, call us first. We provide Hosted Symantec Endpoint for clients who require a business class anti-virus solution. For a flat monthly fee we will provide the software and monitor your computers for virus and malware infections 24/7. If an infection is found, our server will automatically attempt to quarantine or remove the virus. When issues are identified, a ticket is automatically created in our system for our Technicians to resolve. Dedicated Server Hosting Before you purchase that new server consider hosting your application on our Dedicated Servers. We will provide the hardware, infrastructure, support and 24/7 monitoring of your dedicated server for one flat monthly fee. Hardware Procurement We are a Dell Premier Partner, and an HP Reseller. If you are in need of a new server, workstation, or laptop call our Technicians and we will recommend a Dell or HP system according to your specific needs. As a Premier Partner we can sell that hardware cheaper then anyone. You can save $100’s or even $1000’s on your IT budget just by calling MulberryTek first. Contact Us Today |
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